RETURN & REFUND POLICY
To return any items from your order simply contact us via the form online before sending anything back.
At VoodooAmerica.com you can return any unwanted items within 14 days for a refund (minus the shipping amount) or replacement, as long as they are in an unused, saleable condition and in their original, undamaged packaging. We do not accept any used items.
Shipping charges for a return of this format will be the customer’s responsibility.
Please send your package via UPS or U.S. mail. We will credit your account for shipping if the return is due to our mistake.
If you would like further information on our returns policy please email our customer services via our contact us link.
Please email us via contact us page with the following information:
Customer Details (Name, Address, Phone, Email)
Method of Purchase
If you are sending USPS please return item to:
#8 14th St
Blaine WA. 98230
If you are sending FEDEX or UPS please return to:
1050 B St
BLDG A STE #2
Blaine, WA 98230
IMPORTANT: Please include a copy of the email or fax with the above-mentioned information present. Without this our shipping department will not be able to track the return and your return will be voided.
When your return is reviewed, a customer service representative will contact you with more information.
Voodoo America products are guaranteed in accordance with manufacturer’s warranty against defects in material and workmanship. Many manufacturers require that defective merchandise be returned to them for inspection or repair. If an item is replaced, it will be replaced with the same product and returned to you ASAP.
All field hockey sticks sold by Voodoo America, are under warranty for 6 months from the date of purchase. The warranty will replace any field hockey stick deemed defective (broken), under normal playing conditions. Sticks deemed to be defective will be replaced with, where possible, the same product. If the exact product is not available, a product of the same value will be provided. Customers will be responsible for the cost to return the goods for review if photos do not clearly show a warranty claim justification.
Only damage that reduces the playability of a stick warrants replacement.
Paint nicks and scratches will happen under normal playing conditions, on both composite and wood sticks, and are not guaranteed under warranty, due to the harsh nature of the sport.
Cosmetic issues, such as faded graphics and stickers, are not covered under warranty.
Any intentional modifications made to the stick, or deliberate abuse of the stick, will void any warranty.
Small pieces that may chip or rattle within the core of composite sticks, while annoying, DO NOT impact the playability of the stick itself. This is not a warranty replacement situation, but a small piece of excess composite material that has broken free within the core. Simply popping-off the cap on the end of the stick, and shaking the material out, will remove the rattle (if it annoys you that much).
Manufacturer reserves the right to determine normal “wear and tear” with regards to warranty issues.
Voodoo America reserves the right to direct any and all customers, with original receipts, to the manufacturer at any time for claims.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.